- Do not accept any orders without a Purchase Order number

- Always ensure that your invoice contains the correct Purchase Order number and AkzoNobel billing address. No invoices will be processed, and no payments will be made if your invoice does not contain this information

- Send your digital invoices to the correct email address. This is the preferred way of receiving invoices in AkzoNobel

- In case you are unable to send digital invoices, then send your physical invoices to the correct PO Box/mailing address (as applicable)

- Use only one method for invoice submission. Never submit the same invoice as hard copy and via email address

- General guidelines will not overrule country legal requirements which will prevail

- Please pay attention to the invoicing method applicable to the relevant entity/country. 

- For security reasons any request by Supplier to pay to a bank account other than the bank account registered in Akzo Nobel's system will be addressed by AkzoNobel only after 3 months upon such request.  In the meantime Supplier agrees that payments to the existing bank account number shall be considered as legally fully paid. Supplier also agrees that payment to the new bank account requested by Supplier will also be considered as legally fully paid. 

- Send your email to the correct invoice email address (see documents with AkzoNobel contact details below)

- Email IDs for invoice submission are system based, used only for invoice reception and are not monitored

- Convert your invoice to PDF-format

- Check that PDF-invoice is readable (high quality) and attach the PDF invoice to the email. Formats other than PDF cannot be processed

- Do not add more than one invoice per PDF

- Ensure that the e-mail size does not exceed 10 MB to prevent system rejections

- Ensure that the email body is blank. Remove all signatures or encryptions to prevent system rejections

- Any questions or additional information that you would like to raise should be sent to the separate vendor query email address (shown on your specific Purchase Order and the contact details shared below)

- Do not send a physical hard copy invoice if you have sent the digital invoice via email as it will delay or prevent payment